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Health Information Management

Health Information Management

In 2011, the Employment and Training Administration (ETA) worked with technical and subject matter experts from education, business, and industry to develop a comprehensive competency model for the Electronic Health Records (EHR) industry sector. The model was designed as a resource supporting workforce development efforts to prepare the U.S. healthcare system to support quality healthcare outcomes through effective use of information technologies.

In 2025, the foundational tiers of the model were updated to align with changes in the Building Blocks Model. For more information, download the Summary of Changes.

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Health Information Management Competency Model

Health Information Management Building Blocks Pyramid

<strong>1.1 Interpersonal Skills</strong> Demonstrating the skills to work effectively with others. <strong>1.2 Integrity</strong> Displaying strong moral principles and work ethic. <strong>1.3 Professionalism</strong> Maintaining a professional presence. <strong>1.4 Initiative</strong> Demonstrating a commitment to effective job performance by taking action on one`s own and following through to get the job done. <strong>1.5 Dependability and Reliability</strong> Displaying responsible behaviors at work. <strong>1.6 Adaptability and Flexibility</strong> Displaying the capability to adapt to new, different, or changing requirements. <strong>1.7 Lifelong Learning</strong> Demonstrating a commitment to self-development and improvement of knowledge and skills. <strong>2.1 Reading</strong> Understanding written sentences, paragraphs, and figures in work-related documents on paper, on computers, or adaptive devices. <strong>2.2 Writing</strong> Using standard business English to compile information and prepare written documents on paper, on computers, or adaptive devices. <strong>2.3 Mathematics</strong> Using principles of mathematics such as algebra, geometry, and trigonometry to solve problems. <strong>2.4 Science and Technology</strong> Using scientific rules and methods to deploy ideas and solve problems on paper, on computers, or adaptive devices. <strong>2.5 Communication</strong> Listening, speaking, and signaling so others can understand using a variety of methods, including hearing, speech, American Sign Language, instant messaging, text-to-speech devices, etc. <strong>2.6 Critical and Analytical Thinking</strong> Using logical thought processes to analyze information and draw conclusions <strong>2.7 Basic Computer Skills</strong> Using information technology and related applications, including adaptive devices and software, to convey and retrieve information. <strong>2.8 Information Literacy</strong> Functional and critical thinking skills related to information, media, and technology. <strong>3.1 Teamwork</strong> Working cooperatively with others to complete work assignments. <strong>3.2 Customer Focus</strong> Efficiently and effectively addressing the needs of clients/customers. <strong>3.3 Planning and Organizing</strong> Planning and prioritizing work to manage time effectively and accomplish assigned tasks. <strong>3.4 Creative Thinking</strong> Generating innovative and creative solutions. <strong>3.5 Problem Solving and Decision Making</strong> Generating, evaluating, and implementing solutions to problems. <strong>3.6 Working with Tools and Technology</strong> Selecting, using, and maintaining tools and technology to facilitate work activity. <strong>3.7 Scheduling and Coordinating</strong> Making arrangements that fulfill all requirements as efficiently and economically as possible. <strong>3.8 Checking, Examining, and Recording</strong> Entering, transcribing, recording, storing, or maintaining information in written or electronic/digital format, including adaptive devices and software. <strong>3.9 Workplace Fundamentals</strong> Using information on basic organizational principles, trends, and economics. <strong>3.10 Sustainable Practices</strong> Sustainability means meeting the needs of the present without compromising the ability of future generations to meet their own needs. <strong>3.11 Health and Safety</strong> Comply with procedures for a safe and health work environment. <strong>4.1 Health Industry Fundamentals</strong> Understanding the organization and delivery of health care and public health in the United States. <strong>4.2 Health Care Delivery</strong> Understanding the practices, procedures, and personnel used to deliver quality patient care. <strong>4.3 Health Industry Ethics</strong> Evaluating and applying the merits, risks, and social concerns of activities in the field of health care. <strong>4.4 Laws and Regulations</strong> Understanding the relevant local, state, and federal laws and regulations that impact the health industry. <strong>5.1 Health Information and Technology Literacy and Skills</strong> Knowledge of the existing and emerging principles and concepts of health records. <strong>5.2 Health Informatics Skills Using the EHR</strong> Using technology to control and safeguard the collection, organization, structure, processing, and delivery of health information. <strong>5.3 Privacy and Confidentiality of Health Information</strong> Using standard documentation procedures to collect and communicate appropriate health information within legal and regulatory requirements. <strong>5.4 Health Information/Data Technical Security</strong> Applying confidentiality and electronic security measures to store and protect health information. Click here to search for O*NET Occupational Competencies Profiles