Hospitality, Tourism, and Events

The development, research, packaging, promotion, and delivery of a traveler’s experiences.

• 5.3.1 Customer safety
• • Comply with federal, local, and company health and safety regulations.
  • Demonstrate knowledge of safety guidelines to ensure physical safety of customers and employees, including emergency procedures.
  • Explain the importance of disseminating information to customers addressing potential safety hazards and security issues, e.g., display safety and security information and materials in a public area.
  • Use equipment and tools safely.
  • Use appropriate personal protective equipment.
  • Demonstrate awareness of travel and tourism safety measures, e.g., travel insurance, credit card fraud procedures.
  • Examine equipment safety, functionality, and durability to protect customers and minimize replacement costs.

• 5.3.2 Travel arrangement
• • Plan expeditions, instruction, and commentary that is appropriate to customers’ skills and abilities, including any accessibility requirements.
  • Achieve a familiarity with acronyms, abbreviations, and definitions of terminology to communicate within the tourism industry, e.g., airport, airline, and city codes.
  • Summarize and demonstrate use of information about time zones, seasons, domestic and international maps to create or enhance travel.
  • Employ unit and time conversion skills to develop schedules, and compute cost, distance, and time (including travel time) factors.
  • Provide information needed for trip, including local customs and regulations.
  • Identify diverse transportation, lodging, cruise, and food service options to produce a customized product.
  • Demonstrate ability to resolve problems with itineraries, services, or accommodations.
  • Develop a rapport with clients to ascertain the most desired aspects for the trip and plan the itinerary to meet those desires.
  • Monitor reservations for changes and make alternative booking arrangements if changes arise before or during the trip.
  • Demonstrate knowledge of search databases (GDS) and online platforms for travel product pricing.
  • Demonstrate ability to use social media and other web-based platforms to communicate with clients.
  • Understand how to compare pricing of travel products that may have ancillary fees to develop true price comparisons for clients.

• 5.3.3 Tour operations
• • Demonstrate ability to describe key points of interest and attractions and respond to questions about them.
  • Demonstrate understanding of establishment or tour site’s processes and operations.
  • Demonstrate awareness of travel routes and sites to be visited based on knowledge of area.
  • Identify local and regional restrictions pertaining to coach travel and parking, including the legal hours for a coach driver, legal routes, and legal parking locations.
  • Identify sources of assistance to utilize in emergency situations for self, coworkers, and customers/guests.