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Sell spare and replacement parts and equipment in repair shop or parts store.
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No formal educational credential
Moderate-term on-the-job training
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Excluded from Final Job Description
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Production and Processing - Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
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Basic Skills- *Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- *Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- *Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- *Instructing Teaching others how to do something.
- *Negotiation Bringing others together and trying to reconcile differences.
- *Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- *Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- Operation and Control Controlling operations of equipment or systems.
- Operations Analysis Analyzing needs and product requirements to create a design.
- Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning- Requires repetitive movement
- Requires walking and running
- Requires standing
Communication- Requires contact with others (face-to-face, by telephone, or otherwise)
- Requires face-to-face discussions with individuals or teams
- Requires telephone conversations
- Requires use of electronic mail
Conflict- Requires dealing with unpleasant, angry, or discourteous people
- Includes conflict situations
Environment- Includes exposure to sounds and noise levels that are distracting or uncomfortable
- Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures
- Requires working in extremely bright or inadequate lighting conditions
- Includes exposure to contaminants
Impact of Decisions- Requires making decisions that impact the results of co-workers, clients or the company
- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Opportunity to make decisions without supervision
Level of Challenge- Freedom to determine tasks, priorities, and goals
- Requires repeating the same physical activities or mental activities over and over
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires work with external customers or the public
- Requires work with others in a group or team
- Requires coordinating or leading others in accomplishing work activities
Responsibility for Others- Includes responsibility for the health and safety of others
- Includes responsibility for work outcomes and results
Work Setting- Job tasks are performed in close physical proximity to other people
- Requires working outdoors, exposed to all weather conditions
- Requires working indoors in environmentally controlled conditions
- Requires working indoors in non-controlled environmental conditions
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- Maintain and clean work and inventory areas.
- Place new merchandise on display.
- Advise customers on substitution or modification of parts when identical replacements are not available.
- Discuss use and features of various parts, based on knowledge of machines or equipment.
- Demonstrate equipment to customers, and explain functioning of equipment.
- Measure parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
- Pick up and deliver parts.
- Repair parts or equipment.
- Receive and fill telephone orders for parts.
- Locate and label parts, and maintain inventory of stock.
- Prepare sales slips or sales contracts.
- Read catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
- Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
- Examine returned parts for defects, and exchange defective parts or refund money.
- Manage shipments by researching shipping methods or costs and tracking packages.
- Mark and store parts in stockrooms, according to prearranged systems.
- Receive payment or obtain credit authorization.
- Assist customers, such as responding to customer complaints and updating them about back-ordered parts.
- Fill customer orders from stock, and place orders when requested items are out of stock.
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Getting Information- Gather customer or product information to determine customer needs.
Communicating with People Outside the Organization
Performing for or Working Directly with the Public
Making Decisions and Solving Problems- Calculate shipping costs.
Documenting/Recording Information- Prepare sales or other contracts.
Communicating with Supervisors, Peers, or Subordinates
Establishing and Maintaining Interpersonal Relationships
Updating and Using Relevant Knowledge
Identifying Objects, Actions, and Events
Organizing, Planning, and Prioritizing Work
Selling or Influencing Others- Demonstrate products to consumers.
Monitoring Processes, Materials, or Surroundings
Resolving Conflicts and Negotiating with Others
Scheduling Work and Activities
Performing Administrative Activities- Process sales or other transactions.
- Take product orders from customers.
Handling and Moving Objects- Set up merchandise displays.
- Stock products or parts.
Interpreting the Meaning of Information for Others- Explain technical product or service information to customers.
Coordinating the Work and Activities of Others
Training and Teaching Others
Monitoring and Controlling Resources- Monitor inventories of products or materials.
- Order materials, supplies, or equipment.
Operating Vehicles, Mechanized Devices, or Equipment
Analyzing Data or Information- Analyze shipping information to make routing decisions.
Developing Objectives and Strategies
Developing and Building Teams
Performing General Physical Activities
Guiding, Directing, and Motivating Subordinates- Arrange delivery of goods or services.
Controlling Machines and Processes
Providing Consultation and Advice to Others- Advise customers on the use of products or services.
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Tools
Cash registers- Electronic cash registers
Digital cameras
Forklifts
Laser printers
Microfiche or microfilm viewers- Microfiche viewing equipment
Technology
Document management software
Electronic mail software
Inventory management software- Inventory control system software
- Inventory management systems
- Inventory tracking software
Presentation software
Word processing software
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