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Plan, direct, or coordinate human resources activities and staff of an organization.
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Bachelor's degree
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Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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Basic Skills- *Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- *Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- *Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- *Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- *Instructing Teaching others how to do something.
- *Negotiation Bringing others together and trying to reconcile differences.
- *Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- *Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- Operation and Control Controlling operations of equipment or systems.
- Operations Analysis Analyzing needs and product requirements to create a design.
- Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- *Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- *Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- *Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- *Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning
Communication- Requires telephone conversations
- Requires use of electronic mail
- Requires writing letters and memos
- Requires face-to-face discussions with individuals or teams
- Requires contact with others (face-to-face, by telephone, or otherwise)
Competition- Requires competition or awareness of competitive pressures
Conflict- Includes conflict situations
- Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions- Requires making decisions that impact the results of co-workers, clients or the company
- Mistakes are not easily correctable and have serious consequences
- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Opportunity to make decisions without supervision
Level of Challenge- Requires repeating the same physical activities or mental activities over and over
- Freedom to determine tasks, priorities, and goals
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires coordinating or leading others in accomplishing work activities
- Requires work with others in a group or team
Responsibility for Others- Includes responsibility for work outcomes and results
- Includes responsibility for the health and safety of others
Work Setting- Requires working indoors in environmentally controlled conditions
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- Provide terminated employees with outplacement or relocation assistance.
- Negotiate bargaining agreements and help interpret labor contracts.
- Identify staff vacancies and recruit, interview, and select applicants.
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labor relations, and employee relations.
- Contract with vendors to provide employee services, such as food service, transportation, or relocation service.
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion, and employee benefits.
- Investigate and report on industrial accidents for insurance carriers.
- Administer compensation, benefits, and performance management systems, and safety and recreation programs.
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization's personnel policies and practices.
- Plan, organize, direct, control, or coordinate the personnel, training, or labor relations activities of an organization.
- Oversee the evaluation, classification, and rating of occupations and job positions.
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Analyze training needs to design employee development, language training, and health and safety programs.
- Study legislation, arbitration decisions, and collective bargaining contracts to assess industry trends.
- Maintain records and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
- Prepare and follow budgets for personnel operations.
- Prepare personnel forecast to project employment needs.
- Allocate human resources, ensuring appropriate matches between personnel.
- Develop, administer, and evaluate applicant tests.
- Develop or administer special projects in areas such as pay equity, savings bond programs, day care, and employee awards.
- Conduct exit interviews to identify reasons for employee termination.
- Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
- Advise managers on organizational policy matters, such as equal employment opportunity and sexual harassment, and recommend needed changes.
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements.
- Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.
- Represent organization at personnel-related hearings and investigations.
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Communicating with Supervisors, Peers, or Subordinates- Liaise between departments or other groups to improve function or communication.
- Represent the organization in external relations.
Establishing and Maintaining Interpersonal Relationships
Resolving Conflicts and Negotiating with Others- Negotiate labor disputes.
- Negotiate sales or lease agreements for products or services.
Staffing Organizational Units- Administer compensation or benefits programs.
- Administer standardized physical or psychological tests.
- Hire personnel.
- Perform human resources activities.
- Recruit personnel.
Making Decisions and Solving Problems- Estimate labor requirements.
Getting Information- Interview employees, customers, or others to collect information.
- Investigate industrial or transportation accidents.
Evaluating Information to Determine Compliance with Standards
Providing Consultation and Advice to Others- Advise others on career or personal development.
- Advise others on legal or regulatory compliance matters.
- Recommend organizational process or policy changes.
Updating and Using Relevant Knowledge- Maintain knowledge of current developments in area of expertise.
Judging the Qualities of Objects, Services, or People
Developing and Building Teams
Coaching and Developing Others
Guiding, Directing, and Motivating Subordinates- Coordinate special events or programs.
- Manage human resources activities.
- Prepare operational budgets.
- Supervise employees.
Interpreting the Meaning of Information for Others- Communicate organizational policies and procedures.
Developing Objectives and Strategies
Organizing, Planning, and Prioritizing Work
Training and Teaching Others- Conduct employee training programs.
Analyzing Data or Information- Analyze data to inform operational decisions or activities.
- Analyze data to inform personnel decisions.
Coordinating the Work and Activities of Others
Identifying Objects, Actions, and Events
Documenting/Recording Information- Maintain personnel records.
- Prepare reports related to compliance matters.
Communicating with People Outside the Organization
Processing Information- Compile operational data.
Monitoring and Controlling Resources
Scheduling Work and Activities
Performing Administrative Activities
Selling or Influencing Others
Assisting and Caring for Others
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Tools
Desktop computers
Notebook computers
Personal computers
Scanners
Surveillance video or audio recorders- Audio recording equipment
Technology
Accounting software- AccountantsWorld Payroll Relief
- Intuit QuickBooks
- New World Systems Logos.NET
- Sage 50 Accounting
Document management software- Atlas Business Solutions Staff Files
- Microsoft Office SharePoint Server MOSS
- PDF readers
- WinOcular
Enterprise resource planning ERP software- Deltek Vision
- Infor ERP SyteLine
- Kronos Enterprise Workforce Management
- Microsoft Dynamics
- Microsoft Dynamics GP
- Oracle Fusion Applications
- Oracle PeopleSoft
- SAP software
- Tyler Technologies MUNIS
- Workday software
Human resources software- ADP Enterprise HR
- ADP HR/Benefits Solution
- ADP HR/Profile
- ADP Workforce Now
- AllNetic Working Time Tracker
- Applicant tracking software
- Arrow Electronics N/Compass
- Authoria Adviser
- Ceridian Dayforce enterprise HCM
- Defense Travel System
- Fidelity HR/Payroll
- Halogen e360
- Halogen ePraisal
- Harpers Payroll Services HR la Carte
- Human resource information system (HRIS)
- Human resource management software HRMS
- Inception Technologies InfiniTime
- Infor SSA Human Capital Management
- Lawson Human Resource Management
- Lawson Human Resources Suite
- Midrange Software XpertHire
- Oracle HRIS
- Oracle Taleo
- Paychex payroll software
- Paycor payroll management
- People-Trak software
- Pereless Systems software
- QuestionMark
- Sage HRMS
- Savitr RecruitX
- Standard Installation and Division Personnel Reporting System SIDPERS
- Tesseract Benefits Manager
- Tesseract Human Resources Manager
- Total Officer Personnel Management Information System TOPMIS
- UCN inContact Workforce Management Software WFM
- Ultimate Software UltiPro Workplace
- UniFocus Watson Human Resources Manager
- Unicorn HRO Open4
- WhizLabs
- interactive Personnel Electronic Records Management System iPERMS
- peoplefluent Performance
- peoplefluent Recruiting
Time accounting software- ADP Pay eXpert
- ADP ezLaborManager
- Data Management TimeClock Plus
- Exact Software Macola ES Labor Performance
- Infotronics Attendance Enterprise
- Jantek Electronics Jupiter Time & Attendance
- Kronos Workforce Timekeeper
- Norchard Solutions Succession Wizard
- Paylocity Web Pay
- Qqest TimeForce
- Soft Trac Microix Timesheet
- Stromberg Enterprise
- iSystems Evolution Payroll and Tax Management
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