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Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.
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High school diploma or equivalent
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mechanical - Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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Basic Skills- *Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- *Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- *Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- *Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- *Instructing Teaching others how to do something.
- *Negotiation Bringing others together and trying to reconcile differences.
- *Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- *Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- *Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- *Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- *Operation and Control Controlling operations of equipment or systems.
- *Operations Analysis Analyzing needs and product requirements to create a design.
- *Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- *Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- *Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- *Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- *Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- *Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- *Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- *Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- *Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning- Requires bending or twisting
- Requires using hands to handle, control, or feel objects, tools or controls
- Requires standing
- Requires sitting
Communication- Requires telephone conversations
- Requires use of electronic mail
- Requires face-to-face discussions with individuals or teams
- Requires contact with others (face-to-face, by telephone, or otherwise)
Environment- Includes exposure to sounds and noise levels that are distracting or uncomfortable
- Includes exposure to contaminants
- Requires working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures
Impact of Decisions- Requires making decisions that impact the results of co-workers, clients or the company
- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Opportunity to make decisions without supervision
Job Hazards- Requires exposure to hazardous equipment
Level of Challenge- Requires repeating the same physical activities or mental activities over and over
- Freedom to determine tasks, priorities, and goals
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires coordinating or leading others in accomplishing work activities
- Requires work with others in a group or team
- Requires work with external customers or the public
Responsibility for Others- Includes responsibility for work outcomes and results
- Includes responsibility for the health and safety of others
Work Attire- Requires wearing common protective or safety equipment
Work Setting- Requires working indoors in environmentally controlled conditions
- Requires working indoors in non-controlled environmental conditions
- Job tasks are performed in close physical proximity to other people
- Requires working outdoors, exposed to all weather conditions
- Requires working in a closed vehicle or equipment
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- Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
- Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
- Monitor employees' work levels and review work performance.
- Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
- Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
- Requisition materials and supplies, such as tools, equipment, or replacement parts.
- Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
- Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
- Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
- Investigate accidents or injuries and prepare reports of findings.
- Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
- Develop, implement, or evaluate maintenance policies and procedures.
- Meet with vendors or suppliers to discuss products used in repair work.
- Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
- Review, evaluate, accept, and coordinate completion of work bid from contractors.
- Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
- Develop or implement electronic maintenance programs or computer information management systems.
- Design equipment configurations to meet personnel needs.
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Making Decisions and Solving Problems
Monitoring Processes, Materials, or Surroundings- Monitor work areas or procedures to ensure compliance with safety procedures.
Organizing, Planning, and Prioritizing Work
Evaluating Information to Determine Compliance with Standards
Getting Information- Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
- Investigate industrial or transportation accidents.
Communicating with Supervisors, Peers, or Subordinates- Confer with coworkers to coordinate work activities.
Operating Vehicles, Mechanized Devices, or Equipment
Developing and Building Teams
Inspecting Equipment, Structures, or Materials- Inspect completed work to ensure proper functioning.
- Inspect systems to determine if they are operating properly.
Coordinating the Work and Activities of Others
Guiding, Directing, and Motivating Subordinates- Direct organizational operations, projects, or services.
- Supervise employees.
Documenting/Recording Information- Document operational activities.
- Maintain repair or maintenance records.
- Prepare accident or incident reports.
Identifying Objects, Actions, and Events
Updating and Using Relevant Knowledge
Scheduling Work and Activities- Schedule repair, installation or maintenance activities.
Estimating the Quantifiable Characteristics of Products, Events, or Information- Estimate costs for labor or materials.
- Measure distances or dimensions.
Working with Computers- Install programs onto computer or computer-controlled equipment.
Training and Teaching Others- Train others in operational procedures.
Developing Objectives and Strategies
Thinking Creatively- Develop equipment or component configurations.
Judging the Qualities of Objects, Services, or People
Repairing and Maintaining Mechanical Equipment- Maintain work equipment or machinery.
Controlling Machines and Processes
Analyzing Data or Information
Handling and Moving Objects- Operate welding equipment.
Interpreting the Meaning of Information for Others- Explain use of products or services.
Communicating with People Outside the Organization
Coaching and Developing Others
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment
Repairing and Maintaining Electronic Equipment
Staffing Organizational Units
Providing Consultation and Advice to Others
Monitoring and Controlling Resources- Maintain inventories of materials, equipment, or products.
- Order materials, supplies, or equipment.
Performing General Physical Activities
Establishing and Maintaining Interpersonal Relationships
Performing Administrative Activities
Resolving Conflicts and Negotiating with Others
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Tools
Calipers
Desktop computers
Laser printers
Liquid penetrant examination equipment- Dye penetrant inspection equipment
Mainframe computers
Technology
Data base user interface and query software- Database software
- Microsoft Access
- Recordkeeping software
- Vehicle management software
- Yardi software
Electronic mail software- Email software
- IBM Notes
- Microsoft Outlook
Enterprise resource planning ERP software- Infor ERP SyteLine
- Microsoft Dynamics
- Oracle JD Edwards EnterpriseOne
- SAP software
- WorkTech MAXIMO
Operating system software- Microsoft Windows
- Operating system software
Project management software- ComputerEase construction accounting software
- HCSS HeavyBid
- HCSS HeavyJob
- Microsoft Project
- Oracle Primavera Enterprise Project Portfolio Management
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