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Perform a variety of food preparation duties other than cooking, such as preparing cold foods and shellfish, slicing meat, and brewing coffee or tea.
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No formal educational credential
Short-term on-the-job training
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Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Basic Skills- Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- Instructing Teaching others how to do something.
- Negotiation Bringing others together and trying to reconcile differences.
- Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- Operation and Control Controlling operations of equipment or systems.
- Operations Analysis Analyzing needs and product requirements to create a design.
- Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning- Requires standing
- Requires walking and running
- Requires repetitive movement
- Requires bending or twisting
- Requires using hands to handle, control, or feel objects, tools or controls
Communication- Requires contact with others (face-to-face, by telephone, or otherwise)
- Requires telephone conversations
- Requires face-to-face discussions with individuals or teams
Conflict- Includes conflict situations
- Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions- Opportunity to make decisions without supervision
- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Requires making decisions that impact the results of co-workers, clients or the company
Level of Challenge- Freedom to determine tasks, priorities, and goals
- Requires repeating the same physical activities or mental activities over and over
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires work with external customers or the public
- Requires coordinating or leading others in accomplishing work activities
- Requires work with others in a group or team
Responsibility for Others- Includes responsibility for the health and safety of others
- Includes responsibility for work outcomes and results
Work Attire- Requires wearing common protective or safety equipment
Work Setting- Job tasks are performed in close physical proximity to other people
- Requires working indoors in environmentally controlled conditions
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- Remove trash and clean kitchen garbage containers.
- Receive and store food supplies, equipment, and utensils in refrigerators, cupboards, and other storage areas.
- Weigh or measure ingredients.
- Inform supervisors when equipment is not working properly and when food and supplies are getting low, and order needed items.
- Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items.
- Add cutlery, napkins, food, and other items to trays on assembly lines in hospitals, cafeterias, airline kitchens, and similar establishments.
- Use manual or electric appliances to clean, peel, slice, and trim foods.
- Scrape leftovers from dishes into garbage containers.
- Load dishes, glasses, and tableware into dishwashing machines.
- Make special dressings and sauces as condiments for sandwiches.
- Stock cupboards and refrigerators, and tend salad bars and buffet meals.
- Wash, peel, and cut various foods, such as fruits and vegetables, to prepare for cooking or serving.
- Carry food supplies, equipment, and utensils to and from storage and work areas.
- Distribute food to waiters and waitresses to serve to customers.
- Cut, slice or grind meat, poultry, and seafood to prepare for cooking.
- Clean and sanitize work areas, equipment, utensils, dishes, or silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Portion and wrap food, or place it directly on plates for service to patrons.
- Take and record temperature of food and food storage areas, such as refrigerators and freezers.
- Prepare a variety of foods, such as meats, vegetables, or desserts, according to customers' orders or supervisors' instructions, following approved procedures.
- Place food trays over food warmers for immediate service, or store them in refrigerated storage cabinets.
- Package take-out foods or serve food to customers.
- Mix ingredients for green salads, molded fruit salads, vegetable salads, and pasta salads.
- Operate cash register, handle money, and give correct change.
- Keep records of the quantities of food used.
- Vacuum dining area and sweep and mop kitchen floor.
- Assemble meal trays with foods in accordance with patients' diets.
- Distribute menus to hospital patients, collect diet sheets, and deliver food trays and snacks to nursing units or directly to patients.
- Stir and strain soups and sauces.
- Butcher and clean fowl, fish, poultry, and shellfish to prepare for cooking or serving.
- Prepare and serve a variety of beverages, such as coffee, tea, and soft drinks.
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Judging the Qualities of Objects, Services, or People
Communicating with Supervisors, Peers, or Subordinates- Report information to managers or other personnel.
Handling and Moving Objects- Arrange food for serving.
- Assist chefs or caterers with food or drink preparation.
- Cook foods.
- Cut cooked or raw foods.
- Package food or supplies.
- Prepare foods for cooking or serving.
- Prepare hot or cold beverages.
- Stock serving stations or dining areas with food or supplies.
- Store supplies or goods in kitchens or storage areas.
Establishing and Maintaining Interpersonal Relationships
Inspecting Equipment, Structures, or Materials
Evaluating Information to Determine Compliance with Standards
Estimating the Quantifiable Characteristics of Products, Events, or Information
Coordinating the Work and Activities of Others
Identifying Objects, Actions, and Events
Performing for or Working Directly with the Public
Updating and Using Relevant Knowledge
Training and Teaching Others
Performing General Physical Activities- Clean food preparation areas, facilities, or equipment.
- Clean food service areas.
- Clean tableware.
- Mix ingredients.
- Move equipment, supplies or food to required locations.
- Remove trash.
- Serve food or beverages.
Coaching and Developing Others
Making Decisions and Solving Problems
Developing and Building Teams
Scheduling Work and Activities
Assisting and Caring for Others
Organizing, Planning, and Prioritizing Work
Resolving Conflicts and Negotiating with Others
Providing Consultation and Advice to Others
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Tools
Cappuccino or espresso machines- Cappuccino machines
- Espresso machines
Commercial use dishwashers- Commercial dishwashers
- Dishwashing machines
Commercial use food choppers or cubers or dicers
Commercial use food slicers- Bread slicers
- Electric meat and cheese slicers
- Tomato slicers
Commercial use scales- Combination slicers/electronic portion scales
- Food scales
- Point of sale POS interface scales
- Thermal label printing scales
Technology
Computer based training software
Data base user interface and query software- Barrington Software CookenPro Commercial
- CBORD Foodservice Suite
- CBORD NetRecipe
- Culinary Software Services ChefTec
- EGS CALCMENU
- Master Cook Deluxe Professional Cook
- Mealmaster Cookbook Wizard
- MicroBlast Recipe Wizard for Windows
- Recipe software
- ValuSoft MasterCook
- iPro
Office suite software- Microsoft Office software
Spreadsheet software
Video creation and editing software
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