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Gather, analyze, compile, and report information regarding individuals or organizations to clients, or detect occurrences of unlawful acts or infractions of rules in private establishment.
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High school diploma or equivalent
Moderate-term on-the-job training
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English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Law and Government - Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
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Basic Skills- *Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- *Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- *Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- Instructing Teaching others how to do something.
- *Negotiation Bringing others together and trying to reconcile differences.
- *Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- *Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- Operation and Control Controlling operations of equipment or systems.
- Operations Analysis Analyzing needs and product requirements to create a design.
- Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- *Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- *Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning
Communication- Requires use of electronic mail
- Requires writing letters and memos
- Requires face-to-face discussions with individuals or teams
- Requires telephone conversations
- Requires contact with others (face-to-face, by telephone, or otherwise)
Conflict- Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Requires making decisions that impact the results of co-workers, clients or the company
- Opportunity to make decisions without supervision
Level of Challenge- Freedom to determine tasks, priorities, and goals
- Requires repeating the same physical activities or mental activities over and over
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires coordinating or leading others in accomplishing work activities
- Requires work with external customers or the public
- Requires work with others in a group or team
Responsibility for Others- Includes responsibility for work outcomes and results
Work Setting- Job tasks are performed in close physical proximity to other people
- Requires working in a closed vehicle or equipment
- Requires working indoors in environmentally controlled conditions
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- Investigate companies' financial standings, or locate funds stolen by embezzlers, using accounting skills.
- Perform undercover operations, such as evaluating the performance or honesty of employees by posing as customers or employees.
- Alert appropriate personnel to suspects' locations.
- Count cash and review transactions, sales checks, or register tapes to verify amounts or to identify shortages.
- Monitor industrial or commercial properties to enforce conformance to establishment rules and to protect people or property.
- Apprehend suspects and release them to law enforcement authorities or security personnel.
- Warn troublemakers causing problems on establishment premises and eject them from premises when necessary.
- Question persons to obtain evidence for cases of divorce, child custody, or missing persons or information about individuals' character or financial status.
- Observe and document activities of individuals to detect unlawful acts or to obtain evidence for cases, using binoculars and still or video cameras.
- Confer with establishment officials, security departments, police, or postal officials to identify problems, provide information, or receive instructions.
- Write reports or case summaries to document investigations.
- Conduct private investigations on a paid basis.
- Search computer databases, credit reports, public records, tax or legal filings, or other resources to locate persons or to compile information for investigations.
- Conduct personal background investigations, such as pre-employment checks, to obtain information about an individual's character, financial status, or personal history.
- Expose fraudulent insurance claims or stolen funds.
- Obtain and analyze information on suspects, crimes, or disturbances to solve cases, to identify criminal activity, or to gather information for court cases.
- Testify at hearings or court trials to present evidence.
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Getting Information- Examine records or other types of data to investigate criminal activities.
- Interview people to obtain information about actions or status of individuals.
- Investigate crimes committed within organizations.
- Investigate personal characteristics or activities of individuals.
- Observe individuals' activities to gather information or compile evidence.
- Use databases to locate investigation details or other information.
Identifying Objects, Actions, and Events
Documenting/Recording Information- Prepare investigation or incident reports.
- Record crime or accident scene evidence with video or still cameras.
Making Decisions and Solving Problems
Analyzing Data or Information
Communicating with Supervisors, Peers, or Subordinates- Collaborate with law enforcement or security agencies to respond to incidents.
- Communicate situation details to appropriate personnel.
- Warn individuals about rule violations or safety concerns.
Evaluating Information to Determine Compliance with Standards
Updating and Using Relevant Knowledge
Communicating with People Outside the Organization- Testify at legal or legislative proceedings.
Establishing and Maintaining Interpersonal Relationships
Judging the Qualities of Objects, Services, or People
Performing Administrative Activities
Organizing, Planning, and Prioritizing Work
Monitoring Processes, Materials, or Surroundings
Scheduling Work and Activities
Developing Objectives and Strategies
Operating Vehicles, Mechanized Devices, or Equipment
Interpreting the Meaning of Information for Others
Performing for or Working Directly with the Public
Resolving Conflicts and Negotiating with Others
Estimating the Quantifiable Characteristics of Products, Events, or Information
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Excluded from Final Job Description
Tools
Binoculars- High powered binoculars
- Surveillance binoculars
Biological evidence collection kits- Biological evidence collection kits
Desktop computers
Digital camcorders or video cameras
Handguns- Handguns
- Law enforcement handguns
Technology
Electronic mail software- Email software
- Microsoft Outlook
Information retrieval or search software
Operating system software- Microsoft Windows
- Microsoft operating system
- Operating system software
Presentation software
Word processing software- Microsoft Word
- Word processing software
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