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        Certification Search Results: Certification Information
        HDI Support Center Analyst (HDI-SCA)
        Certification Description
        This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.
        Certifying Organization
        HDI
        https://www.thinkhdi.com/
        Certification Details
        • Oral or Written Exam Required?    Yes
        • Renewal Required?    Every 2 Year(s)
        • Renew through Continuing Educational Units(CEU)?    No
        • Renew through Re-Examination?    Yes
        • Renew through Continuing Professional Development(CPD)?    No
        • Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?    No
        Exam Details
        Online Exam
        All HDI certification exams are available in the HDI Learning Center. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
        More Certification Information
        HDI Support Center Analyst Website