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        Certification Search Results: Certification Information
        Certified In Customer Service (CCS)
        Certification Description
        We build a recipe for the front of the house, called a Service Sequence. Who does what, when and how. Implementing Standards of Service, like a HACCP Plan for service. Standards - 1 minute, 2 bites, before the food comes, proper change, fix on the spot and so many more. Service vs Hospitality. Includes why service matters, behaviors that engage guests, listening, recognizing customer turnoffs, emerging trends, feedback, recovering lost customers, value expectations and motivating employees to give great service. Includes the text, "How to Become the Restaurant of Choice - A Fresh Look at Service, Hospitality and the Bottom Line," by Bill "The Restaurant Doctor" Marvin.
        Certifying Organization
        Foodservice Institute
        https://foodserviceinstitute.com/
        Certification Details
        • More than two years of education or training after high school required?    No
        • More than two years of work experience required?    No
        • Oral or Written Exam Required?    Yes
        Exam Details
        Third Party Exam Center
        Proctored examination
        More Certification Information
        Certified In Customer Service Website