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        Certification Search Results: Certification Information
        Customer Service Representative
        Certification Description
        Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections. By completing the ABA Customer Service Representative Certificate curriculum, you'll strengthen your ability to provide a quality customer service experience.
        Certifying Organization
        American Bankers Association
        https://www.aba.com/
        Certification Details
        • More than two years of education or training after high school required?    Yes
        • More than two years of work experience required?    Yes
        • Oral or Written Exam Required?    Yes
        • Renewal Required?    Every 3 Year(s)
        • Renew through Continuing Educational Units(CEU)?    Yes
        • Does applicant have choice of at least two options from above for renewal (CEU, CPD, or exam)?    No
        More Certification Information
        Customer Service Representative Website