Job Description
One of our largest clients is looking for a Tier 2 IT Service Desk Technician to join their team in Tysons, VA. This person will be responsible for PC configuration support, advanced account administration, configuration and troubleshooting of software compatibility, network troubleshooting, and reviewing and updating support requests (tickets).
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
Bachelor's Degree in a related field
3-4 years of experience performing helpdesk or desktop duties
Experience with Windows 10 & 11 and MacOS and core administration and troubleshooting tools
Microsoft Active Directory, Azure AD/Entra ID, Single Sign On (SSO), and Multi-factor authentication (MFA) concepts
Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools
Advanced knowledge of TCP/IP networking concepts (IP addressing, routing), core protocols and services (DHCP, DNS)
Experience with zero-trust network architecture platforms, firewalls null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.