Retail

Listening and Speaking so others can understand. Communicate in spoken English well enough to be understood by supervisors, co-workers and customers.

• 2.5.1 Listening and Speaking
• • Give full attention to what other people are saying, taking time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times
  • Speak clearly
  • Use correct grammar
  • Effectively use eye-contact and non-verbal expression
  • Present ideas in a persuasive manner
  • Communicate with customers to enhance company image
  • Communicate with customers whose primary language is not English
  • Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace