Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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The Manager, Global Client Group is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in owning the client relationship. You will be the person responsible for leading the execution of our client servicing strategy. CGM is an innovative leader, strategic thinker with a focus on analytics, operations, program optimization and building positive relationships.
What You'll Do:
Manage Client Relationship
Global point person for all client items
Develop strong partnership with the client
Resolve operations issues and opportunities
Employ a consultative approach in driving partnership value for the client and GBT
Implement Strategic Initiatives
Supporting the enhancement of the American Express value proposition - via consultation, technology road mapping, optimizing online servicing solutions.
Differentiating and reinforcing GBT's value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and standard processes to internal partners and leadership.
Client Retention
Client Strategic Guidance and Business Planning
Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other GBT internal partners
Positively influencing the key client decision makers through effective communication and strategic guidance.
Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and critical initiatives.
P&L Management
What We're Looking For:
5-10 years global account/client management experience - ideally within the business travel industry
Extensive customer/client facing experience globally
Strong business and financial acumen and the proven track record to get results and achieve targets are required.
Strong influencing and consultative skills and change management ability
Adept at learning new technology
Ability to identify business opportunities and take proactive approach
Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
Proven executive level presentation skills
Organized, disciplined and responsive approach
Location
United States
The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, this role is eligible for either our Annual Incentive Award plan, which rewards participants based on company and individual performance, or eligible for one of our metric-driven Sales Incentive Plans (certain sales roles only). An eligible employee can only participate in one of these plans during an eligible period. This role is also eligible for awards under the company Equity Incentive Plan, which is designed to align participants' interests with those of shareholders. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT\2023BenefitsAtAGlance\Without\Rates\Final.pdf)
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
Wellbeing resources to support mental and emotional health for you and your immediate family.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .
What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)
