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3.2 Teamwork
Working cooperatively with others to complete work assignments.
- 3.2.1 Acknowledging team membership and role
- Accept membership in and commit to the goals of a team
- Identify roles of team members and effectively communicate with all members of the team
- Show loyalty to the team
- Serve as a leader or a follower, depending on what is needed to achieve the team’s goals and objectives
- Recognize one’s own effects on team performance tasks
- Identify and draw upon team members’ strengths and weaknesses to achieve results
- Learn from other team members
- 3.2.2 Establishing productive relationships
- Identify the goals, norms, values, and customs of the team
- Choose behaviors and actions that best support the team and accomplishment of work
- Collaborate with others to formulate team objectives and develop consensus for best outcome
- Exhibit tact and diplomacy and strive to build consensus
- Guide others in learning new skills
- Encourage others to express their ideas and opinions
- Be open to new ideas, new ways of doing things, and the merits of new approaches to work
- Respond appropriately to positive and negative feedback
- 3.2.3 Resolving conflicts
- Deliver constructive criticism and voice objections to others’ ideas and opinions in a supportive, non-accusatory manner
- Express opinions openly and respect others’ right to do so
- Bring others together to reconcile differences
- Handle conflicts maturely by exercising “give and take” to achieve positive results for all parties
- Reach formal or informal agreements that promote mutual goals and interests, and obtain commitment to those agreements from individuals or groups