Financial Services

Communicate in order to make oneself understood by supervisors and co-workers.

• 2.5.1 Speaking
• • Expresses information to individuals or groups taking into account the audience and the nature of the information (e.g., technical or controversial); speaks clearly and confidently; information is organized in a logical manner; speaks using common English conventions including proper grammar, tone and pace; tracks audience responses and reacts appropriately to those responses; effectively uses eye contact and non-verbal expression

• 2.5.2 Listening
• • Receives, attends to, interprets, understands, and responds to verbal messages and other cues; picks out important information in verbal messages; understands complex instructions; appreciates feelings and concerns of verbal messages

• 2.5.3 Two-way communication
• • Pays close attention and seeks to understand others, listens attentively, and clarifies information; attends to nonverbal cues and responds appropriately

• 2.5.4 Persuasion/Influence
• • Influences others; persuasively presents thoughts and ideas; gains commitment and ensures support for proposed ideas

• 2.5.5 Ask questions or report problems or concerns to people in authority when information or procedures are unclear or need improvement, or when feeling unsafe or threatened in the workplace.