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Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
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Associate's degree
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Excluded from Final Job Description
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative - Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting - Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
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Basic Skills- *Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- *Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- *Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- *Learning Strategies Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
- Mathematics Using mathematics to solve problems.
- *Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- *Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
- Science Using scientific rules and methods to solve problems.
- *Speaking Talking to others to convey information effectively.
- *Writing Communicating effectively in writing as appropriate for the needs of the audience.
Social Skills- *Coordination Adjusting actions in relation to others' actions.
- *Instructing Teaching others how to do something.
- *Negotiation Bringing others together and trying to reconcile differences.
- *Persuasion Persuading others to change their minds or behavior.
- *Service Orientation Actively looking for ways to help people.
- *Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Skills- *Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills- Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
- Equipment Selection Determining the kind of tools and equipment needed to do a job.
- Installation Installing equipment, machines, wiring, or programs to meet specifications.
- Operation and Control Controlling operations of equipment or systems.
- Operations Analysis Analyzing needs and product requirements to create a design.
- Operations Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
- Programming Writing computer programs for various purposes.
- Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
- Repairing Repairing machines or systems using the needed tools.
- Technology Design Generating or adapting equipment and technology to serve user needs.
- Troubleshooting Determining causes of operating errors and deciding what to do about it.
Systems Skills- *Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- *Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
- *Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Resource Management Skills- *Management of Financial Resources Determining how money will be spent to get the work done, and accounting for these expenditures.
- Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
- *Management of Personnel Resources Motivating, developing, and directing people as they work, identifying the best people for the job.
- *Time Management Managing one's own time and the time of others.
Desktop Computer SkillsSpreadsheetsUsing a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.PresentationsUsing a computer application to create, manipulate, edit, and show virtual slide presentations.InternetNavigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).NavigationUsing scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.Word ProcessingUsing a computer application to type text, insert pictures, format, edit, print, save, and retrieve word processing documents.GraphicsWorking with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and inserting graphics into other programs.DatabasesUsing a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
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Body Positioning
Communication- Requires public speaking
- Requires telephone conversations
- Requires use of electronic mail
- Requires writing letters and memos
- Requires face-to-face discussions with individuals or teams
- Requires contact with others (face-to-face, by telephone, or otherwise)
Conflict- Requires dealing with unpleasant, angry, or discourteous people
Impact of Decisions- Requires making decisions that impact the results of co-workers, clients or the company
- Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
- Opportunity to make decisions without supervision
Job Hazards- Includes exposure to disease or infections
Level of Challenge- Freedom to determine tasks, priorities, and goals
- Requires being exact or highly accurate
Pace and Scheduling- Requires meeting strict deadlines
Personal Interaction- Requires coordinating or leading others in accomplishing work activities
- Requires work with external customers or the public
- Requires work with others in a group or team
Responsibility for Others- Includes responsibility for work outcomes and results
- Includes responsibility for the health and safety of others
Work Setting- Requires working in a closed vehicle or equipment
- Requires working outdoors, exposed to all weather conditions
- Requires working indoors in environmentally controlled conditions
- Job tasks are performed in close physical proximity to other people
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- Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
- Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
- Explain goals, policies, or procedures to staff members.
- Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
- Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
- Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
- Schedule funerals, burials, or cremations.
- Sell funeral services, products, or merchandise to clients.
- Schedule work hours for funeral home or contract employees.
- Offer counsel and comfort to families and friends of the deceased.
- Negotiate contracts for prearranged funeral services.
- Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
- Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
- Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
- Set prices or credit terms for funeral products or services.
- Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
- Identify skill development needs for funeral home staff.
- Attend or make presentations at community events to promote funeral home services or build community relationships.
- Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
- Interview and hire new employees.
- Conduct market research and analyze industry trends.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
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Excluded from Final Job Description
Assisting and Caring for Others
Performing for or Working Directly with the Public- Resolve customer complaints or problems.
Getting Information- Interview employees, customers, or others to collect information.
Communicating with People Outside the Organization
Documenting/Recording Information- Maintain operational records.
- Prepare reports related to compliance matters.
Coordinating the Work and Activities of Others
Identifying Objects, Actions, and Events
Communicating with Supervisors, Peers, or Subordinates
Selling or Influencing Others- Promote products, services, or programs.
Establishing and Maintaining Interpersonal Relationships- Establish interpersonal business relationships to facilitate work activities.
Performing Administrative Activities
Scheduling Work and Activities- Schedule activities or facility use.
Interpreting the Meaning of Information for Others- Communicate organizational policies and procedures.
Monitoring Processes, Materials, or Surroundings- Monitor organizational compliance with regulations.
- Monitor performance of organizational members or partners.
Judging the Qualities of Objects, Services, or People- Evaluate capabilities or training needs.
Providing Consultation and Advice to Others- Advise customers on technical or procedural issues.
- Provide counsel, comfort, or encouragement to individuals or families.
Organizing, Planning, and Prioritizing Work
Making Decisions and Solving Problems- Implement organizational process or policy changes.
Evaluating Information to Determine Compliance with Standards
Handling and Moving Objects
Training and Teaching Others
Operating Vehicles, Mechanized Devices, or Equipment
Coaching and Developing Others
Updating and Using Relevant Knowledge
Inspecting Equipment, Structures, or Materials
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Excluded from Final Job Description
Tools
Autopsy tables- Body bridges
- Embalming tables
- Mortuary dressing tables
- Mortuary operating tables
Cadaver carriers- Cremation stands
- Mortuary cots
Cadaver lifter or transfer devices- Casket carriages
- Casket lowering devices
- Funeral church trucks
- Mausoleum lifts
- Mortuary lift systems
- Pallbearer casket carriages
- Vault lowering devices
Mortuary aspirators- Electric mortuary aspirators
- Hydro-electric aspirators
Protective gloves- Nitrile gloves
- Protective latex gloves
Technology
Data base user interface and query software- CSR Consultants Cemetery Management SC
- FPA Software MACCS
- HMIS Advantage
- Mortware Professional
- Twin Tiers Technologies CIMS
- Twin Tiers Technologies MIMS
Electronic mail software- Email software
- Microsoft Outlook
Human resources software- iCIMS Talent Cloud software
Presentation software- Microsoft PowerPoint
- funeralOne Life Tributes
Word processing software
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