Pearl Interactive Network is seeking to hire Remote Appointment Scheduling CSRs - Remote.
The Appointment Scheduling CSR is responsible for answering inquiries received through both telephone and email communication channels assisting in the coordination of care for Veterans and assisting in scheduling medical and dental appointments. This job will require Veteran and Provider outreach and a referral will be used as the source to schedule and various systems will be utilized. Seeking professional and reliable candidates with excellent customer service skills, the ability to navigate multiple systems, and compassion towards others.
Why choose Pearl Interactive Network?
Join Our Team and embrace the winning Pearl Culture which promotes our employee's desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. We take pride in our hiring preference for individuals living in economically challenged areas, persons with disabilities, military spouses, and Veterans.
Pearl offers a Competitive Compensation and Benefits package to include:
Rate: $16.42 per hour + $4.57 toward Health & Wellness
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility
Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: 8 am - 8 pm EST, Monday - Saturday
Work from Home Requirements:
Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
A private and secure workspace within your home, away from noise and distractions.
Computer and audio headset will be provided.
Please note the bandwidth requirements are minimum for remote work-from-home agents, to support agent project workflow. For shared home access, additional bandwidth is needed where multiple family members are sharing household bandwidth with Streaming video/Remote learning, etc.
Job Duties:
Provide knowledgeable responses to telephone inquiries from Veterans or providers in a prompt, courteous, and professional manner.
Take incoming calls efficiently and provide information accordingly.
Schedule medical-related appointments in a timely fashion
Ensure patient confidentiality of health information and records.
Follow established and documented policies and standard operation procedures such as adhering to privacy rules.
Work effectively in a structured, production environment.
Adhere to daily schedules and assignments.
Regular and predictable attendance is required.
Remain in the call queue at all times unless permission to leave is granted. (Inbound or Outbound as assigned)
Perform other related duties as assigned.
Job Requirements:
High school diploma, GED, or equivalent education required *.*
1 year of call center experience required.
Strong contact-handling skills and active listening
Minimum of 1 year experience in a medical or health insurance environment with knowledge of medical terminology
Must be able to type 35 WPM and 2+ years of computer experience.
Successfully complete 3 weeks of virtual classroom training followed by 1 week of simulation training.
Metric-focused and ability to consistently meet productivity standards.
Experience working with a PC and proficient in Microsoft Office Suite
Must pass a third-party Background investigation and 9-panel drug testing.
Bilingual with Spanish preferred
Physical Requirements:
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.
Background Check, Drug Screening, and Skills Assessments Required
Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
