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Commercial and Industrial Construction

5.4 Customer Service and Contractual Relationships

Assess and meet the needs and expectations of the customer while maintaining contractual agreements.

  • 5.4.1 Contract Adherence
    • Understand the importance of upholding contractual obligations with commercial/industrial clients and subcontractors
    • Know the employer’s role – general contractor, construction manager, specialty contractor – in the overall project and how it relates to the other parties working on the project
    • Understand the roles, rights, and responsibilities of other firms and workers on the project
  • 5.4.2 Customer Needs
    • Assess and understand business needs of customers
    • Recommend solutions based on commercial/industrial knowledge
    • Maintain quality control of work to ensure it meets customer needs and project timelines