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5.4 Customer Service and Contractual Relationships
Assess and meet the needs and expectations of the customer while maintaining contractual agreements.
- 5.4.1 Contract Adherence
- Understand the importance of upholding contractual obligations with commercial/industrial clients and subcontractors
- Know the employer’s role – general contractor, construction manager, specialty contractor – in the overall project and how it relates to the other parties working on the project
- Understand the roles, rights, and responsibilities of other firms and workers on the project
- 5.4.2 Customer Needs
- Assess and understand business needs of customers
- Recommend solutions based on commercial/industrial knowledge
- Maintain quality control of work to ensure it meets customer needs and project timelines