Wage information comes from the Bureau of Labor Statistics, Occupational Employment Statistics Program. The OES is a semi-annual survey that provides wage and employment statistics for the nation, each state, and sub-state regions.

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          Wages for Customer Service Representatives in MASSACHUSETTS

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          Location Pay
          Period          		 2025
          10% 25% Median 75% 90%
          United States Hourly $15.27 $17.72 $21.53 $24.89 $30.57
          Yearly $31,750 $36,870 $44,770 $51,780 $63,590
          Massachusetts Hourly $17.04 $19.95 $23.61 $29.37 $36.00
          Yearly $35,440 $41,500 $49,120 $61,090 $74,880
          Boston-Cambridge-Newton, MA-NH Metro Area Hourly $17.17 $20.56 $24.00 $29.83 $36.51
          Yearly $35,720 $42,760 $49,920 $62,040 $75,950
          Massachusetts Balance of State Hourly $17.45 $19.66 $23.18 $29.63 $34.13
          Yearly $36,290 $40,900 $48,200 $61,630 $70,990
          Barnstable Town, MA Metro Area Hourly $17.23 $18.43 $23.02 $28.79 $33.80
          Yearly $35,840 $38,340 $47,880 $59,890 $70,290
          Providence-Warwick, RI-MA Metro Area Hourly $16.92 $19.10 $22.68 $27.37 $30.88
          Yearly $35,200 $39,730 $47,170 $56,930 $64,240
          Pittsfield, MA Metro Area Hourly $16.51 $18.28 $21.47 $27.34 $30.94
          Yearly $34,350 $38,010 $44,650 $56,860 $64,360
          Springfield, MA Metro Area Hourly $17.03 $18.92 $22.49 $25.34 $29.88
          Yearly $35,420 $39,350 $46,790 $52,710 $62,140
          Amherst Town-Northampton, MA Metro Area Hourly $16.87 $17.93 $20.94 $23.97 $29.31
          Yearly $35,090 $37,280 $43,560 $49,860 $60,970
          Worcester, MA Metro Area Hourly $16.90 $18.77 $22.85 $28.19 $32.20
          Yearly $35,140 $39,050 $47,540 $58,630 $66,980