Employment data are from the U.S. Department of Labor's Bureau of Labor Statistics, Occupational Employment and Wage Statistics and Employment Projections programs. State-level projections data are from Projections Central and State Labor Market Information offices.

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          Employment Concentration of Customer Service Representatives in UNITED STATES

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          Rank Region 2025 Employment Concentration level Location Quotient
          1 Arizona Above average opportunities 1.61
          2 Utah Above average opportunities 1.54
          3 Texas Above average opportunities 1.44
          4 Florida Above average opportunities 1.38
          5 South Carolina Above average opportunities 1.33
          6 Idaho Above average opportunities 1.31
          7 Puerto Rico Above average opportunities 1.3
          8 Nevada Average opportunities 1.24
          9 Kansas Average opportunities 1.22
          10 Oklahoma Average opportunities 1.21
          11 Georgia Average opportunities 1.2
          12 New Mexico Average opportunities 1.17
          13 Kentucky Average opportunities 1.16
          14 Iowa Average opportunities 1.16
          15 New Hampshire Average opportunities 1.12
          16 North Carolina Average opportunities 1.09
          17 Tennessee Average opportunities 1.09
          18 Minnesota Average opportunities 1.08
          19 Mississippi Average opportunities 1.07
          20 Wisconsin Average opportunities 1.04
          21 Missouri Average opportunities 1.03
          22 Illinois Average opportunities 0.99
          23 Michigan Average opportunities 0.97
          24 Arkansas Average opportunities 0.95
          25 Alabama Average opportunities 0.94
          26 Rhode Island Average opportunities 0.94
          27 Ohio Average opportunities 0.93
          28 Pennsylvania Average opportunities 0.93
          29 Delaware Average opportunities 0.92
          30 Nebraska Average opportunities 0.9
          31 Virginia Average opportunities 0.87
          32 New York Average opportunities 0.87
          33 Connecticut Average opportunities 0.86
          34 Indiana Average opportunities 0.84
          35 West Virginia Average opportunities 0.84
          36 New Jersey Average opportunities 0.83
          37 Maryland Average opportunities 0.82
          38 Massachusetts Average opportunities 0.82
          39 Colorado Average opportunities 0.81
          40 North Dakota Average opportunities 0.8
          41 South Dakota Average opportunities 0.8
          42 Louisiana Average opportunities 0.8
          43 Hawaii Average opportunities 0.76
          44 Maine Average opportunities 0.71
          45 Washington Below average opportunities 0.67
          46 Guam Below average opportunities 0.64
          47 District of Columbia Below average opportunities 0.64
          48 Virgin Islands Below average opportunities 0.6
          49 Oregon Below average opportunities 0.59
          50 California Below average opportunities 0.58
          51 Montana Below average opportunities 0.57
          52 Vermont Below average opportunities 0.57
          53 Wyoming Below average opportunities 0.45
          54 Alaska Below average opportunities 0.44
          55 Northern Mariana Islands No data available No data available
          56 American Samoa No data available No data available